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How do I start playing at PlazaOnlineCasino? |
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The first step is to download our free casino software. There are two playing modes: play for fun, and play for real money. Of course, only the real money mode gives you the chance to win any money. |
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Why should I download the software instead of playing online? |
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Downloading the software has tremendous advantages compared to any online casino games, which you would play in your browser. A downloaded version is much less likely to stop working and makes the games a lot quicker, as all the multimedia elements are already on your computer and only very small packets of information need to be transferred to the casino. Last but not least, it is also a lot more secure. |
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How long will it take to download the software? |
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This depends very much on your internet connection. The average download time can be anything between 2 minutes for ADSL and cable connections and 15 minutes for slower connections. But it is worth it as you only have to download the software once, and then you can play whenever you wish. You spare a lot of time compared to online versions where you don’t need to download, instead you have to wait for each game to initialize each time you want to play. |
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What do I do after downloading the software? |
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Once the download is finished you just have to run the downloaded SetupCasino.exe. If you click the Open button instead of the Save button the program will automatically run when the download is finished. Once started, a very simple installation wizard will guide you through the process. When finished, you can launch the casino software from the Start Menu and/or Desktop. |
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What are the minimum system requirements? |
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Windows XP/2000/98/95/NT
Pentium 100MHz
24MB RAM
SVGA Monitor, 256 colors
At least 60MB free Hard Disk Space
Internet Explorer 6 |
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Can I use the software with AOL? |
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Yes, our software is compatible with AOL 3.0 or any later versions of it. |
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I receive a message saying: "Account not found. Please verify your account information and try again". What do I do? |
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A possible reason for this might be that you are trying to play in real money mode using your play for fun account username and password, or the other way around. If that is not the case, then please contact our 24/7 Customer Service Department, and we will be happy to assist you. |
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What if I can't find the casino software on my desktop? |
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If you are sure that the program is installed then you should be able to locate it on your computer. In order to do that please go to the Start menu, then click on Search, then select the link saying All files and folders, and type into the input field "casino.exe". Then click on the search button, and it should find it for you.
Once you have located the software put your mouse over the casino.exe text, click the right button, and select from the appearing menu the "send to desktop" item. This way a shortcut will be placed on your desktop, and next time you will have no problem finding it there.
If you are not able to locate the file, feel free to contact our 24/7 Customer Service Department, and we'll help you with the utmost pleasure. |
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What games does PlazaOnlineCasino have? |
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Click here to see the list of current games available. One of our constant aims is to continuously extend the variety of games which from you can choose. We already have a very large number of games, almost one hundred, but this list is growing fast. Already in 2006 we have added 22 new games, which you can check at the 2006 Games. Part of our effort to maintain satisfied customers is to automatically notify them whenever we introduce to the casino a brand new game or concept, so you can receive, if you wish, an email whenever a new game becomes available. |
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How can I be sure that the games are fair? |
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PlazaOnlineCasino uses a state-of-the-art Random Number Generator (RNG) which is totally responsible for the outcome. In the games that are card-based the computer program ensures that the cards are shuffled prior to each hand being dealt. There is no interference in this process at all. We submit ourselves to very strong controls both internal and external. Also, importantly, we want to set new standards in the online gaming industry, and we strongly believe that this can not be achieved without 100% honesty. |
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What happens if I am suddenly disconnected from the Internet while I play? |
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Don't worry. We have been extensively working to protect you from this situation. We have developed a very advanced system which saves each step of a game, and therefore it is possible to return to the exact same state where you were before you were disconnected. This works for games like Blackjack, Craps or Video Poker, so you can continue exactly where you left off as nothing happened. At those games where you can't make decisions once started (like Slots and Roulette), once you are connected again, you only have to login to see how the game ended, and what was the outcome by clicking the Game History button. |
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Can I change my mind after a bet is placed? |
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You can do that by clicking the chips which you have put on the table with the right mouse button. This way they will be removed from the table. In Roulette you can click the "Clear Bet" button also to remove all the bets you have placed. The same effect you can achieve at Slots and Video Poker by clicking the "Cash out" button, and the coins will be transferred back to your balance. |
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Where can I find detailed instructions on the various games? |
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You can find some information about each game at the preview section. However, the downloaded software has a "Help button" for each game, and this contains much more detailed information including a complete set of instructions and explanations. |
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How old do I have to be to play? |
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If you want to play in fun mode, there is no age restriction. However, if you want to play in real money mode, then you have to be at least 18 years of age. |
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Can I check the history of the previous games? |
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Yes, by clicking the 'Game History' button you will have a complete overview of all the games you played, including all the bets and wins you had. |
